T-16-50

Q: What is the standard specification for the stem?
A: Our standard stem size is 11mm x 22mm, which is compatible with over 90% of office chairs globally. We also offer custom stem specifications upon request; please specify your requirements when placing an order.

Q: Does the neck diameter affect the installation?
A: The neck diameter primarily affects the visual seamlessness of the chair. We recommend checking the outer diameter of your chair base's socket; choosing a matching neck diameter ensures an integrated, high-end look and minimizes wobbling caused by uneven stress distribution.

Q: Is this castor suitable for hardwood floors or carpets?
A: For hardwood floors, we recommend PU wheels, which offer superior silent operation and scratch protection. For carpeted areas, PA wheels are the ideal choice as they effectively reduce rolling resistance.

Q: Does it make noise while rolling?
A: We implement precision tolerance control in the axle structure to significantly minimize rolling friction and noise, ensuring a quiet workspace.

Q: How are the products packaged? Is it sufficient to prevent damage during sea freight?
A: All export orders follow standard export packaging protocols. We implement protective measures between each pair of armrests to prevent surface scuffing or minor structural deformation caused by friction or high temperature/pressure during long-distance sea transit. This ensures that the components arrive at your facility in pristine condition.

Q: Do you offer specification upgrades or modifications for long-term partners?
A: Yes. If you have specific requirements for existing products, our technical team can interface directly with your developers. We provide professional consultation and optimized solutions to tailor the products to your specific needs.