C31 W Leather Staff Chair

Q: What is the recommended weight capacity and durability limit for this chair?
A: We recommend a maximum user weight of 70kg. This ensures superior structural stability and long-term durability, even under the high-frequency demands of public office environments.

Q: Will the casters scratch interior flooring or tiles?
A: Our chairs come standard with high-strength nylon castors, known for their smooth gliding and wear-resistant properties. For environments with hardwood floors, we offer optional PU castors to provide extra protection against surface scratches.

Q: Can you ensure a stable supply of core components after the warranty period expires?
A: Yes. We guarantee the long-term stable supply of all core components even after the warranty period, ensuring your investment remains functional for years to come.

Q: What are the warranty terms? Is the repair process straightforward?
A: We provide a 1-year original factory warranty. The product features a modular structural design, allowing most components to be individually replaced or repaired with ease.

Q: Does the seat foam lose its shape or collapse easily?
A: We use high-density molded foam with superior resilience. It is designed to resist collapsing even under long-term pressure, making it ideal for high-traffic environments such as commercial offices and educational institutions.

Q: Do you offer a component purchase service for products that are out of warranty?
A: Absolutely. As a factory-direct manufacturer, we maintain a long-term inventory of components for all models. Customers can purchase specific parts at any time to extend the service life of their office furniture.

Q: Is assembly required upon delivery? How efficient is the on-site setup?
A: We provide fully assembled delivery—the chairs are ready to use immediately upon unboxing. This eliminates significant on-site labor costs and assembly time, making it the most efficient solution for large-scale office setups.

Q: Do you offer special project pricing for high-volume procurement?
A: Yes. For trading companies and corporate bulk orders, we provide factory-direct tiered pricing.

Q: Do you support "low-volume, high-variety" modular customization?
A: Yes. As a factory-direct manufacturer with an extensive component inventory, we allow buyers to flexibly adjust component specifications based on project budgets (service is limited to component swapping/upgrades).

Q: Is custom color selection available for the products?
A: Standard customization is available for the backrest mesh colors based on our swatch card. For specific color-matching of components like headrests, backrest or lumbar supports, a minimum order quantity for bulk projects is required.